Returns before 30 days are eligible for a 100% refund or exchange. Returns between 30-60 days will incur a 15% restocking fee. Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. In most cases, initial and return shipping is to be paid for by the customer.
Authorized RMAs are to be included with the return shipment. Please contact your sales representative, email our general inbox support@trocarsupplies.com, or call (330) 272-8418 to receive a Return Authorization Form.
